Privacy Policy

Privacy Statement

Health Gateway provides this site as a public service. We do not collect personal information about you when you visit the web site. If you choose to contact us by e-mail, phone or respond to an on-line survey, we will only maintain the information as long as needed to respond to your message or to fulfill the stated purpose of communication. Your personal information will only be given to a third party if it is necessitated by your request for specific information.
Health Gateway collects statistical information from the web site. When you visit any Web site, certain information about your visit can be collected. Health Gateway automatically collects and temporarily stores the following type of information about your visit:
  • Internet address and domain from which you visited the Health Gateway Web site
  • Information about the operating system and browser used
  • Date and time of the visit
  • Pages visited
  • Internet address of the Web site that connected you to the Health Gateway Web site
  • Words searched
This information is used to measure the number of visitors to the various sections of our site and improve organization, coverage, system performance or problem areas. This information is used to determine the number and the geographical location of visitors to the site. We monitor query words to help us improve the effectiveness of the web site. This information is not used for associating search terms or patterns of site navigation with individual users. When search features offer suggested terms, these suggestions are based on aggregated data only. Health Gateway periodically deletes its Web logs. On occasion, Health Gateway may provide aggregated information to third party entities it contracts with for the purposes of research analysis. Aggregate data cannot be linked back to an individual user.
In an effort to help visitors to the web site access quality health information, we provide links to other Internet sites. Once you have linked to another site you are subject to the privacy policy of that new site.

Advertising Policy

Health Gateway does not receive funding for website advertising. External resources (sites to which we provide a link) may contain advertising. However, this has no influence on the content of our site and we do not receive revenue from these sources.

Personally Identifiable Information (PII)

If you choose to send us personal information by email, or by filling out a form on our Web site, we use that information to respond to your message and to help us provide you with information or material that you request. If provided, personally identifiable information is maintained in a database that is regularly purged. Third party contractors may have access to this information in order to provide a response to your question or comment. These contractors are held to strict policies to safeguard the information and provide the same level of privacy protection as guaranteed by Health Gateway. On occasion, we may conduct a study concerning the types of questions sent to us. These studies help us to improve our Web sites in order to make them more responsive to the needs of our users. We do not give, share, sell, or transfer any personal information to a third party unless required by law.

Updating of Privacy Policy

We regularly review our privacy practices for our various activities, and update our policy. Information on our website is updated regularly.

Contact Information

If at any time you wish to be excluded from future contacts, or to discuss our privacy options, email: and we will accommodate your request.
If you have questions, concerns or complaints relating to our privacy policy, please email us at:


Adapted from the following sources:
  • McGill University Health Centre
  • EDEN Canada
  • National Library of Medicine, Medline Plus (U.S.)

Last modified on 5/29/2012